Delivery

Your online order will be delivered via ACS courier at the (home/work/etc.) address you selected in checkout page.

You can also choose Box Now Lockers to receive your order 24/7. Find the nearest Box Now Locker here.

Delivery times depend on the place of delivery your choice.

In the table below you will find information about the delivery method & time:

Shipping costs are €6,50 (for ACS pick up points too) & COD is €1,50.

Shipping cost through BOX Now is €8,00 

For orders over €100,00 shipping costs are for free.

IMPORTANT:

Orders placed on weekends or public holidays will be processed on the next working day. During festive or discount periods due to high demand, there may be slight delays in deliveries.

Once your order is shipped from our premises, you will receive an e-mail with the tracking number.

Enter after 4-5 working days the shipping number you received on the "Order Tracking" page.
This way you will be updated on the progress of your order any time.

Moreover, the courier company will contact you directly to inform you of its delivery.

In case you need any assistance please enter your request HERE or call us at 0035722054151. We are always looking forward to assisting you.

Extensive quality controls are carried out on all our products.
If, however, your package is damaged, please contact our customer service department.
When your order is delivered please check the packaging and its contents for any damage that may have occurred during shipment.
If the damage is significant please follow the steps below:

• If the damage is minor, please accept the package and sign the delivery receipt noting the damage.
• If the parcel appears severely damaged, you may refuse to accept your order. In this case, please contact our customer service department directly.

When contacting the customer service department please provide your order number and the delivery number.
Your order will be cancelled so that you can place a new one.
If you have chosen Credit/Debit Card or Paypal as your payment method, we will refund the amount of your order once the parcel is returned to our premises.
If you notice any damage to any of the items after receipt, you can proceed with a return immediately. You will need to fill out the printed return form inside your parcel the item being returned and the reason for return. Include the return form in the parcel you are returning.

You have the option to pick up your order from Box Now Locker.

If you have ordered from a partnered e-shop, BOX NOW will send you a text message with a 6-digit PIN once your parcel is at the selected BOX NOW Locker. By typing this PIN to the locker's keypad a door will open so you can collect your parcel. 

Pick up any time you want: BOX NOW Lockers operate 24 hours a day, 7 days a week

For further info click here.