Returns

Pack the product you wish to return in its original packaging and send it to the following address: SARKK WAREHOUSE, Aspropyrgos-Filis Avenue, Psari, P.O. Box: 19300, Aspropyrgos. Don't forget to fill in the printed return form included in your parcel. Without it, it is not possible to manage your return. Place the product and the return form in secure packaging to avoid any damage during the return.

The return can be made within 60 calendar days of receipt of your order and is either in the form of a refund or a credit voucher.

You may call directly the ACS branch in your area. Find the contact info HERE.

Alternatively, you can return your package via BOX NOW following the steps below:

• Choose the desired Box Now Locker through the pin in the map (find yours here).
• Visit the desired locker, enter the voucher number you received (parcel id) on the screen - you can find it either on the shipping label or in the email/viber/sms you received from Box Now.
• Insert the parcel in the locker and close the door.

Even though you have received your parcel through another shipping method, you can still return your parcel to a Box Now Locker by filling in your personal information here.

 

Please include in your parcel the return form otherwise it is not possible to manage your return.

We kindly ask you to return the item in its original packaging with the original label.

The following items may not be returned: underwear, swimwear, perfume (unless there is original sealed packaging).

If you have received your item via Box Now you can return it following the the steps below:

• Choose the desired Box Now Locker through the pin in the map (find yours here).
• Visit the desired locker, enter the voucher number you received (parcel id) on the screen - you can find it either on the shipping label or in the email/viber/sms you received from Box Now.
• Insert the parcel in the locker and close the door.

Great news! Your return will be back at our wharehouse within 3-4 days.

Even if you have received your order with another shipping method you can return your order via Box Now Lockers.

Exchanges/returns of items purchased from cy.tommy.com can only be made via courier, following the steps described above and not in physical TOMMY HILFIGER stores.

Return is free of charge. Call your local ACS courier to collect your parcel free of charge or via a Box Now locker.

If you choose a different courier company, you will have to bear the return costs yourself.

If your online order did not satisfy you, you may return it in its original packaging. The return can be made within 60 calendar days since receiving your order. The company reserves the right to reject returns sent beyond the return deadline or returned items that are not in the same condition as received.

RETURNS TIMEFRAME

UP TO 5 DAYS

(estimated time for your return to reach our warehouse)

AFTER RECEIVING IT

UP TO 10 DAYS

(estimated time to manage your return as described in your return form)

TOTAL TIME

UP TO 15 WORKING DAYS

*Please note that the time frame listed above for returns is based on an average & is subject to change. During holidays and discount periods or public holidays returns may take a little longer.

**The timeframe depends solely on the policy of the bank you are working with. You can always check the refund status in your online account or by contacting your bank.

 

Each Tommy Hilfiger watch comes with an extensive user manual, including warranty terms.

 

-Watches with a leather or rubber strap cannot be adjusted. If they do not fit you, you can return them by following the steps regarding our return policy.

 

-Watches with bracelets can be customized. We advise you to visit your nearest watch retailer or jewelry store to remove the extra links. If the watch is too small, please contact us and we will be happy to provide you with the necessary extra links, if available.

 

If your Tommy Hilfiger watch requires service please contact CHRONOSERVICE at the details below:

Phone: +0030 210 3238250
email: chronoteam@chronoteam.gr

The refund will be processed using the same payment method you used for your original purchase.

IRIS / COD(Cash on delivery): The amount will be refunded to the account you have indicated on the return form.
Payment by Debit/Credit/Apple Pay/Google Pay/Paypal: The amount will be refunded to your credit card.

The refund time depends on your bank provider and it may take 10-14 days.

Items purchased from our online store can be returned within a certain period of time at your own risk. It is necessary, to fill & send the return form found in the parcel you have received. The return is allowed to be made within 60 days from the day of receipt of your order.

The following products are not allowed to be returned: underwear, swimwear and perfume (unless there is an original sealed package).

To complete the return process promptly please ensure that you do not have returns from multiple orders in one parcel.

Items must be returned in the same condition in which they were received with the original label attached. Returns will not be accepted when items have been worn or washed.

If items have been damaged due to use, we reserve the right to return the item to the sender.

If the items have been damaged due to use, we reserve the right not to accept the items and not to refund or issue a credit voucher.

A prerequisite for the return is that the item is properly packaged and the return form is completed. Returned items are at your own risk until they reach us.

Please read more in our Terms of Use.